Returns & Refunds Policy


If the firewood that you have ordered from us is not suited to your fireplace, use or what you had in mind you do have the option to exchange your firewood for other firewood that we offer for the eqvalent Rand value. Goods will need to be returned in the condition that they were supplied.
Exhanges accepted within 60 working days of receiving goods.
We do reserve the right and discretion of whether or not to charge a re-delivery and handling fee (R400) if we are not at fault or the reason for the exchange.


If there is any default with firewood or other product that we have supplied you have the option to return it for refund on condition that there is actual and legitimate default with the firewood or product and that it is returned in the same condition that it was supplied. Returns need to made within 14 working days from the time of receiving the goods.


Returned goods will be inspected for defect. If the goods were supplied defectively and returned in the same condition that they were supplied by refund via EFT (you will have to email us your banking details) will be made within 1 working day of receiving the returned goods.
A R400 shipping and handling fee may be deducted from the refund if the goods were not defectively supplied.